Posted: April 18th, 2016

How much will the online fax software cost?

Problem Statement Commonwealth Orthopaedics has a great problem. It is time to get rid of the manual fax machines and upgrade to online fax server software. Unfortunately, the manager cannot decide which online fax software to upgrade to. All of the vendors attempt to tantalize her with free trials, free 24 hour technical support, promises of internal efficiency, a money back guarantee, and end to paper use. How is she to choose? They are a busy orthopaedic clinic which has eleven office locations. Her staff is ready for an upgrade in technology but her budget is limited since there are so many office locations that need upgrading.

Overview of Alternatives The following two alternatives considered in this report meet Edna Padilla’s criteria: Alternative A – Zetafax: is a fax server software from Equisys. Users can send and receive faxes directly from their PC, and from email applications such as Microsoft Outlook 2010 or Lotus Notes. It is an award winning fax server software that delivers secure, fast and cost effective document distribution. Simple to install, easy to manage and highly reliable, Equisys has a proven track record in providing businesses with complete fax server solutions that generate real cost savings whilst streamlining their business processes.

Alternative B – Rightfax: a market leading network fax server software. It allows employees to fax and receive faxes from their desktop via email. It is a deep integration fax solution designed for the large enterprise, capable of efficiently handling high volumes of faxes. With a channel capacity of up to 1,024 channels, it can send extremely high volumes of faxes on a regular base.

Criteria The manager stressed that the following five criteria would be used to judge the feasibility of each alternative:

1. Cost – How much will the online fax software cost? Edna Padilla said that she did not want to spend more than $5000 for the eleven offices (consisting of 220 employees).

2. 24 hour technical support— What type of support do they offer? Edna Padilla noted that she needs every office to have 24 hour technical support access.

3. Money back guarantee— If employees are not satisfied, will they refund money? Since they are spending a lot of money, they want to make sure they are fully satisfied.