Posted: September 19th, 2015

Business process improvement.

Assume that CSD’s new CEO (the former vice-president of sales) has been asked to present a
report to CSD’s Board regarding the merits of implementing process based management
(PBM) given its financial health and competitive situation and competitive situation. In order to
get ready for the presentation to the board, the new CEO requests that you critically research
the answers to the following questions:
1. What is Process Based Management?
2. What are the potential benefits of successfully implementing PBM in CSD?
3. What did CSD do well in regards to implementing PBM to date?
4. What areas does CSD need to improve on if it is to fully exploit the benefits of PBM
outlined in question 2?
Prepare a research report that analyses the concept of Process-Based Management.

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