Posted: April 7th, 2015

Hill and Hill’s Order Winners and Order Qualifiers( it is a book,name: essential operations management, Alex Hill & Terry Hill, in page 42

A. Identify and discuss the literature for
1. the transformation model,
2 Hill and Hill’s Order Winners and Order Qualifiers( it is a book,name: essential operations management, Alex Hill & Terry Hill, in page 42)
3. the difference between products and services and
4. the service product bundle.
B. Describe these concepts for your own case………………

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