Posted: March 16th, 2017
Describe three principal categories within the learning and growth perspective of the balanced scorecard. What are three important pitfalls to avoid when implementing a balanced scorecard?
What led to the development and emergence of the balanced scorecard?
- Which author championed the balanced scorecard?
- What is a balanced scorecard?
- List four perspectives of the balanced scorecard.
- Describe how innovative companies are using the balanced scorecard to accomplish critical management processes.
- Fitzgerald et al (1989) identified four unique characteristics distinguishing service companies from manufacturing organizations. What are they?
- Describe three principal categories within the learning and growth perspective of the balanced scorecard.
- What are three important pitfalls to avoid when implementing a balanced scorecard?
- Construct a basic balanced scorecard for an organization of your choice.