Posted: February 2nd, 2017

Identify an example of spontaneous creativity. Organizing annual meetings and get-togethers innovatively Settling a disagreement quickly in a simple way Establishing win-win relationships with other people Modifying the strategies and procedures of a group 1

Desire to maintain the status quo Lack of clarity in the process Inappropriate timing 8. What is true of the features used to judge a person’s credibility? Individuals can accurately determine a person’s credibility based on physical characteristics. Well-educated individuals can be highly relied upon as guides to ethical values. Ethnicity, gender, and accent are inapt characteristics for judging credibility. Mannerisms and age are two valid features that can be used to judge a person’s credibility. 9. Which of the following is considered a general reason for employees’ resistance to change? Misleading information Lack of clarity in the process Inappropriate timing Focus on one’s own interests 10. What is a fact related to strategic planning? It recognizes the explicit measures essential at an organization’s lower levels. It translates broad tactical goals and objectives into specific operational goals. It is the responsibility of the frontline managers to develop strategic plans. It has a time horizon that ranges from 3 to 7 years to decades (at times). 11. Which of the following is most likely to block new ideas from evolving within an organization? Managers willing to vary the existing hierarchical structure of the organization Management eliminating bureaucratic rules and procedures which in turn causes chaos Employees being concerned about the likely changes to the products, processes, and budgets Workers fearlessly looking for ways to break the monotony created by their jobs 12. Identify an example of spontaneous creativity. Organizing annual meetings and get-togethers innovatively Settling a disagreement quickly in a simple way Establishing win-win relationships with other people Modifying the strategies and procedures of a group 13. In the context of moving people to change, what should managers do to unfreeze? Managers should enable employees to realize that some of the old ways of doing things are still the best. Managers should convey to employees the difference that exists between their firms’ existing and expected performance. Managers should give employees all details and facts about the change process regardless of whether it induces anxiety in them. Manager should communicate an issue in such a way that it arouses defensiveness among employees which in turn quickens unfreezing. 14. Which of the following is likely to improve a group’s decision making process? Group member staying focused on short-term outcomes Team members completely agreeing with one another’s perspectives Cognitive conflict that is personal rather than task related Differences in group members’ viewpoints on the issue being discussed