Posted: March 16th, 2017
Which tool would you adopt? TQM (incremental change) or BPR (radical change)? Why?
You are employed as a business analyst for the Library and it is your job to describe how the business process is handled today, (AS-IS process) and then suggest how it can be done more efficiently (TO-BE process) by e.g. automating some tasks by the use of IT, change the sequence of activities or making parallel paths in the process.
- Use Flow Diagram/Chart, Data Flow Diagram (DFD) or UML activity diagrams to model the as-is and the to-be process and make a short description to each activity in the processes, if the activity is handled by humans or is handled automatically. (15 points)
- Explain how and why the TO-BE process will be an improvement compared to the AS-IS process. )
- Which tool would you adopt? TQM (incremental change) or BPR (radical change)? Why?
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