Posted: March 14th, 2015

The impact of knowledge management strategies on hospital performance in multicultural hospitals

The impact of knowledge management strategies on hospital performance in multicultural hospitals

Declaration

Abstract

Acknowledgements

Dedication

List of Figures

List of Tables

• Chapter 1: General introduction                                                                                        
• Introduction
• Statement of the problem
• Significance of the study
• Research questions
• Delimitations and limitations
• Definition of terms
• Organization of the study
• Chapter summary
• Chapter 2: Literature review-Knowledge
• Introduction
• Concept of knowledge
• Kinds of knowledge
• Knowledge impacts on organisational performance
• Knowledge spiral
• Knowledge management
• Evolution of knowledge management theories
• Relationships among knowledge management theories
• Chapter 3: Literature review-Knowledge management
• Introduction
• Knowledge management activities
• Knowledge cultivation
• Knowledge creation
• Knowledge acquisition
• Storing knowledge
• Sharing knowledge
• Utilising knowledge
• Knowledge management interface
• Chapter 4: Literature review-Knowledge management frameworks
• Recap on knowledge management
• Knowledge management frameworks
• Different knowledge management frameworks
• Differences
• Commonalities
• Capability gaps
• An integrated knowledge management model
• Chapter 5: Literature review- Knowledge management strategies
• Introduction
• Background on knowledge management strategies
• Knowledge management strategies integration
• Critical success factors of knowledge management strategies
• People and proper use of technology
• Organisational factors
• Organisational mission
• Organisational culture
• Organisational systems
• Organisational structure
• Power, control and trust
• Organisational learning
• Reward and Recognition Policy
• Training and development
• Communication/Open-door policy
• Retention rate
• Cultural environment
• Structural organisation and process
• Comparative of case studies of knowledge management strategies in organisations
• Gaps in the literature
• Knowledge management strategies in this study
• Personalisation
• Codification
• Technology
• Conclusion
• Chapter 6: Knowledge management Activities
• Chapter 7: Knowledge management hospitals
• Why knowledge management matters in hospitals
• Hospital performance measures
• Measurements of hospital performance
• Impact of knowledge management strategies on hospital performance outcomes
• Multicultural organisations
• Multicultural organization of specifications
• Understanding multicultural organisation
• Knowledge management in multicultural organizational hospitals
• Impact of the defined knowledge management strategies on organisational performance

in multicultural organizations

• Chapter 8: Organisational performance in multicultural organisations and hospitals
• Customer satisfaction and dissatisfaction
• Customer retention
• Product and service quality
• Capacity
• Operation efficiency generally and in hospitals
• Return on capital employed
• Cash flow
• Expenses as a ratio of revenue
• Health and safety
• Employee satisfaction
• Chapter 9:The health system in Saudi Arabia
• Knowledge management in Saudi Arabian hospitals
• Multicultural organisation in Saudi Arabian hospitals
• Current knowledge management practices in Saudi Arabian hospitals
• Knowledge management strategies and applications in Saudi Arabian hospitals
• Conclusion
• Chapter summary
• Chapter 10: Methodology
• Introduction
• Methods
• Data collection
• Sample
• Questionnaire/Survey tool
• Data analysis
• Chapter summary
• Chapter 10: Results
• Introduction
• Results
• Summary
• Chapter 11: Discussion
• Discussion
• Conclusion
• Chapter summary
• Reference

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