Posted: February 13th, 2017

The subject of your operational audit will be the customer service at a fast-food restaurant.

Operational Audit Report Requirements

 

The objective of this project is to perform an operational audit and to prepare a report for that audit.  The subject of your operational audit will be the customer service at a fast-food restaurant.  Your assignment will consist of the following:

Subway

1) Preparing an audit program for your operational audit.

2) Visiting the fast-food restaurant to conduct your operational audit.

3) Preparing your operational audit report.

The assignment you submit will consist of two parts:

  1. Your audit program
Category & Procedures Strong Medium Weak
Safety Procedures
Do sprinklers cover the entire restaurant? x
Is there a fire extinguisher in the restaurant? x
Restaurant Quality Procedures
Are the tables clean? x
Is the seating comfortable? x
Is there heating/air-conditioning? x
Does the restaurant have clean restrooms? x
The decoration , paint, carpet, furniture condition x
Food Quality Procedures:
Is the food preparation area clean? x
The temperature of food x
Does the food taste, look good? x
Does the restaurant have different menu options? x
Does the restaurant show the number of calories in the food or the healthy options? x
Quality of the Menu:
Is the menu organized and easy to read? x
Is the price clear on the menu? x
Quality of Service:      
Do employees greet the customers? x
Do the employees practice good food handling safety? x
Do the employees serve customers quickly? x    
Is parking convenient for customers? x

 

Frist of all, the audit program should be organized beginning from the parking lot and how they look, the tables and the restaurant as all is clean, the floor, and rest room,  then the ordering does the employee greet the customer, is it too load, does the employee act and look respectful and professional , how long does it take, is the order correct, did he or she give a receipt, how does food look and taste,  is it hot or cold when get it, after that the organization , people know what they are doing, enough people working, and finally  is the place cold or hot, light, decoration , carpet, furniture  conditions .

  1. b) Your operational audit report which should contain the following sections:

1) An Executive Summary for the audit (one paragraph).

2) A statement of the objective of the audit.

Assurance effective and efficacy that the customer service of subway is ….

3) A section describing the scope of the audit. (Be sure to include the date and time of                                                  your visit here.)

4) A section describing the background of the entity (one paragraph)

how many locations, for how long and so on.

5) A section summarizing your findings with a detailed list of each deficiency you noted.                                      Each deficiency should be accompanied by a recommendation for correction or                                                 improvement of the deficiency (e.g., “Finding #1… Recommendation…”).

In the findings you should only mansion and describe and give a recommendations or corrections

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