Posted: September 14th, 2015

Service Analysis Report-IBERIA.

Service Analysis Report-IBERIA Lineas Aereas de España
Your task is to write a service analysis report for a service organisation of your choice. You are required to (1) audit the services marketing mix of an organisation, (2) make strategic recommendations to improve customer satisfaction and service quality and (3) select and justify three priority recommendations for short-term implementation.
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