Posted: September 20th, 2015

Management report.

Congratulations! You have just been hired as the Information Technology Project Manager of a successful multinational services provider with offices in cities across the globe. The company specialises in providing services to individual in logistics aspects such as taxi services, train ticket booking, air ticket booking etc. They use IT infrastructure to conduct their daily operations, and charge a fee for their services.

So far, the company is mainly operating on a web platform, with a call centre model to meet client needs. However, after careful deliberations, the board felt that a smartphone based application, using GPS interface is crucial to sustain in the competitive world.

This has prompted the management to carefully review their IT strategies, workforce capability, workforce capacity, IT infrastructure etc so that they can offer a seamless service to their clientele across the globe. The clientele is quite mobile, and often undertake travel between many countries.

In order for the company to sustain and grow further, the CEO made you responsible to provide a set of documentations along with a management report highlighting the smartphone based app to meet the organisational needs. In order to produce this report, the CEO expects you to undertake independent research to present a high quality report that covers various IT project planning elements, as described in the course.

You are required to research the background for a project to implement and manage smartphone based client management system. You will consider current organisational aspect, and then recommend a way forward as to how this can be accomplished, through a management report, to the CEO.

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