XYZ is freight forwarding company moving shipments to Saudi Arabia observed that customer satisfaction is decreasing and number of complaints increased While checking with the management across the company, the below were raised: The business is increasing without a pre-alert from the (BDM) to local managers which cause increase in number of shipments Shortage in staff to complete the clearance and deliveries because of the increase in number of shipments There is miscommunication and coordination among all the operations Supporting Manager in the company not supporting the operations properly for the overload he has Audits are conducted, but without action and follow up. use one of the system methodology to address a complex problematic situation in XYZ company your answer must include: 1. Justification for your choice of system methodology based on the use of metaphor and the system of system methodology ( SoSM) 2. A clear description of the use in practice of one system methodology 3.Critique of methodology you have applied in your choice situation and suggestion of an altemative methodology that might complement the applied methodology 4. Discuss how leaders should deal with the complex environment facing organizations
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