Posted: April 24th, 2016
Rajiv just completed a project in which he restructured sales territories, met with sales representatives to help them set goals, scheduled motivational meetings, and started a program of quarterly performance review for the sales force. His goals are to reduce waste and provide improved customer service. Rajiv is engaged in
planning.
organizing.
managing.
controlling.
leading.
2. (TCO 1) Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO sets a goal of stopping the decline. The CEO is engaged in
organizing.
planning.
controlling.
leading.
communicating.
3. (TCO 1) Which of the following is a category of managerial role defined by Henry Mintzberg?
Interpersonal
Functional
Leadership
Managerial
Communications
4. (TCO 2) A(n) ____ would come under the heading of the economic element of the general environment.
increase in the number of single parent families
increase in unemployment
large increase in immigration
increase in the mean age of the population
significant decrease in the birthrate
5. (TCO 2) The interest rates are an important aspect of which environment?
Political legal
Economic
Sociocultural
Task
None of these choices
6. (TCO 2) Which of the following is NOT one of the elements in the task environment for St. Jude Children s Hospital?
The board of directors
Pharmaceuticals sales representatives
Patients
Local pediatric clinics
Safety inspectors
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