Posted: September 7th, 2015

Human services innovation brief

Prepare a briefing paper on one ‘recent’ human services innovation
(Australia or overseas). Critically examine its:
• Characteristics (what is it?),
• Logic for its introduction (rationale and context for the innovation)
• Current or potential contribution to policy (evaluate its use)
• Link this discussion to processes of social، demographic and political change
(those which are deemed relevant)
Examples of innovations include: case management; consumer-directed care;
Service contracting arrangements; improvements in the coordination of
Services; or the development of innovative servicing arrangements for a
Particular group

The purpose of organisational structure

Organisational structures (Daft 2010):
• Designate formal reporting relationships, including hierarchical levels and
the scope of responsibility different roles within the organisation.
• Designates functional areas and groups people into those functional areas.
• Situates functional areas within the entire organization.
• Determines how communication occurs between levels and across functional
Areas.

Organizational Design Principles
• Identify the core values of the organisation.
• Consider the degree of standardisation of work activities. Where the
activity is repetitive, where the output is standardised, efficiencies can
be gained from job specialisation.
• Consider how jobs can be grouped. Suggests coordination via common
supervision, common resources, performance measures and task
expectations. Three bases of grouping:
• By function performed (policy and research, administration)
• By service type (case management, assessment, intervention)
• By population served (target client group, geography, service sector)

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