Posted: March 16th, 2017

Find two using the same implementation approach, one that was successful and the other that was not (recommended search terms: system implementation case study, system implementation case study failure, unsuccessful system implementation case study, successful implementation case study).

TBWI has been quite successful with their attempts to expand their reach and increase their virtual workforce however, as the company expands; you have begun to realize that their current system is no longer practical, nor capable of handling the demands placed upon it. There are several issues with the system, but right now you want to focus on the customers as they are what will continue to drive this company in its success.

Research several companies that have implemented business systems (CRM, ERP, KM, etc.) Find two using the same implementation approach, one that was successful and the other that was not (recommended search terms: system implementation case study, system implementation case study failure, unsuccessful system implementation case study, successful implementation case study). Once you have completed your research, write a report for your CEO explaining your plan for implementing TBWI’s system. Be sure to describe the system you would like to implement (customer relationship management, knowledge management etc.), whether you would recommend a custom designed system or off the shelf system and why, your model for implementation (waterfall, prototype, RAD etc.), along with any information that will lead to a more successful implementation based on the case studies you have read

Your response should be at least 1200 words, written in proper APA format using 1 inch margins, Times New Roman 12 point font, double spaced, a title page, headers, headings (where appropriate), in-text citations and a reference page. Please make sure that you include a minimum of three references, at least one of which is a primary source.