Posted: January 4th, 2017
based on the Case Study above you are required to provide a Report of approximately 3,000 words. (The word count is set here as a guide.) You should refer to the assessment criteria and the relevant unit content, when preparing your evidence of assessment. The report should address the following four tasks below which relate to the learning outcomes. Section 1 In section1 of your report you are required to show an Explanation of perspectives that stakeholders in health and social care have regarding quality; Analysis of the role of external agencies in setting standards and Assessment of the impact of poor service quality on health and social care stakeholders. You need to refer to the case study provided to cover all the assessment criteria. (1.1, 1.2, 1.3 and also opportunities to meet M1, M2 and M3). Section 2 In section 2 of your report, you need to show that you understand strategies for achieving quality in health and social care services. This will be achieved by analysing potential barriers to delivery of quality service; evaluating different approaches to implementing quality systems and finally explaining the standards that exist for measuring quality at The Royal United Hospital. (2.1, 2.2, 2.3 and also opportunities to meet M2, M3 and D1) Section 3 In section 3 of your report, you are required to evaluate systems, policies and procedures in The Royal United Hospital. You are required to Evaluate the effectiveness of systems, policies and procedures used in The Royal United Hospital in achieving quality in the service(s) offered. You should also analyse other factors that influence the achievement of quality, and lastly suggest ways in which quality could be improved. NB: You must identify the specific systems, policies and procedures that you are evaluating in this section. This can include any systems, policies and procedures mentioned in the CQC REPORT or /and other policies as seen on stponline folder named ‘RUH CQC Report and Policy documents’. Section 4 In section 4 of your report, you are required to evaluate methods for evaluating quality with regards to external and internal perspectives and discuss the impact that involving users of services in the evaluation process has on service quality.
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