Customer Claim Response Letter Guidelines


Worth 65 points




Write a  2 page Customer Claim Response Letter attempting to rectify the complaint spelled out from a fictitious customer’s claim letter. The letter should be written using your best effort to regain the recipient’s confidence and provide ways to solve the problem, if possible.




The topic to rectify a problem using a Customer Claim Response Letter is : Defective Product




Criteria:  Be creative but remember to keep your audience in mind, apologize for things that went wrong, acknowledge and empathize, provide information for the problem, explain how the issue will be resolved, thank the customer for their business, appropriate content, organization, proper writing mechanics, and above all, BE professional.




Write the Customer Claim Response Letter using Microsoft Word with a 1-inch margin (left, right, top, and bottom)




Note: Points will be deducted if the paper does not comply by the guidelines described above.




This Assignment cannot be late.  Failure to submit this paper on time will result in a zero (0) grade.

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