Posted: January 13th, 2016

.Compare and contrast the two models of organizational performance (The Malcolm Baldrige Performance Excellence Framework) and (The Balanced Scorecard) by evaluating their differences and similarities.

Part 1

1.Compare and contrast the two models of organizational performance (The Malcolm Baldrige Performance Excellence Framework) and (The Balanced Scorecard) by evaluating their differences and similarities.

2.From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction. Here the e-Activity   https://www.youtube.com/watch?v=1fMLGOdXGl4

3.Provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.

Part 2

4.Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hill’s Strategy Development Framework. Note: Refer to Chapter 4 of the text for information on Hill’s Strategy Development Framework.

5.For each company you chose, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.